Frequently asked questions

How do I open a trade account?

To open a trade account you simply sign up on our website and once accepted you will be able to log in and purchase through the site using credit card, debit card or bank transfer (Bank transfer only for overseas customers). In addition, if you leave the check box ticked near the bottom of the sign up form which says "Email me stock updates & deals" we will then add you to our email database to receive future email alerts as new stock arrives. This is especially important as some of our one off stock deals can sell out very quickly so it's an ideal way of keep you alert of the latest arrivals & deals.

Can you supply price lists with EAN in CSV/Excel or any other format?

We do not have price lists as we are a Clearance Wholesaler and our stock is mainly one off pallet deals. Due to the way we operate our stock can change daily so it is not possible to maintain an up to date price list. Once you sign up with us you will be added to our database and will receive email alerts when new stock arrives. You can also log into our website once you are a member and view current stock & price for each parcel of stock.

Do you offer drop shipping?

We do not offer drop shipping due to the fact that we sell at discounted trade prices so our margins do not make it economically viable to drop ship. However, it is definitely worth considering buying directly from us as our prices are generally a lot lower than drop shipper prices allowing you to increase your margins and trade in certain competitive categories where drop shipping margins may normally prevent you from doing so. We provide UK delivery and can deliver to your fulfilment/storage warehouse, storage units, home or business address.

Do you deliver?

Yes we offer fast dispatch & delivery across the UK and further details can be found on our delivery page HERE

Can I collect from you?

We do not offer a collection service, however we do provide fast & efficient UK delivery on all orders. Further details can be found on our delivery page by clicking HERE

Do you retail stock directly to consumers?

No we do not retail directly to consumers. We only supply wholesale to trade customers as we believe it would be unethical to compete against our customers.

Can I view stock before purchasing?

We do not offer viewings on stock. However, very few of our customers want to view stock as there is no need. We only supply new stock and do not supply returns/seconds like some clearance companies so you can purchase in confidence through our website or over the phone knowing that the stock is all new. We provide details on the products on our website listings along with photos and prices allowing you to complete the whole buying process quickly & efficiently and with our fast delivery you can have the products on sale within days and beat your competition to it.

Is there a minimum order quantity?

There is no minimum order value to shop on our website and minimum order varies from product to product and will be shown on each product listing.

Do you supply samples?

We do not supply samples as we only sell new stock and not returns or seconds. Details of each product are on the product listing but if you have any further questions then just give us a call.

Where can I sell your products?

For the majority of our stock there should be no restrictions on its resale and in reality we hear of very few problems in the online listing of our stock, however, we are unable to make any guarantees as to where any of our stock can or can't be sold. Some selling platforms also have their own rules, terms or reasons why they may not let you list a product and this would be an issue between you and the sales platform. We are unable to offer any further documentation for Amazon sellers apart from your sales invoice. As per our terms & conditions we do not accept refunds for any reason including if any sales platform rejects your application to sell a product on there. You may be able to get listing advice from third party specialist companies that deal with overcoming sales listing issues on certain platforms.

Do you deliver directly to Amazon?

We do not deliver directly to Amazon. We can deliver to your business address, home address, storage unit or fulfilment company (subject to their delivery rules). You can also arrange your own courier to collect from us through the Amazon system if you wish. PLEASE NOTE: We do not offer in-person collections so you are not able to collect from us in person. Only Amazon's chosen courier can collect on your behalf.

Do you offer any labelling services?

We do not offer any labelling services apart from for Amazon courier collections for the outer carton/pallet labels only. We are unable to label inner cases or individual products.

What payment methods do you accept?

We accept bank transfer, credit card or debit card (bank transfer only for international customers). Credit/Debit card payments are limited to £3,000 and orders over this amount can be paid by bank transfer either by emailing us or directly through our website by selecting "manual payment" at checkout. We do not accept PayPal or any other payment methods.

Do you offer refunds once an order has been placed?

As a trade wholesaler we do not offer refunds/cancellations once an order has been placed and paid for regardless of whether the order has been dispatched or not. We work hard to ensure our pricing is very competitive and due to this it is not cost effective to offer refunds/cancellations.

Are all your goods new?

Yes we only sell new stock.