Frequently asked questions
How do I open a trade account?
To open a trade account you simply sign up on our website and once accepted you will be able to log in and purchase through the site using credit card, debit card or bank transfer (Bank transfer only for overseas customers). We are not currently offering any more credit accounts.
Can you supply stock/price lists with EAN in CSV/Excel or any other format?
We are unable to supply stock/price lists because of the way we operate. We specialise in clearance/liquidation one off job lots and our stock can change daily/weekly so it's not possible to maintain an up to date stock list as a lot of our products would have changed numerous times by the time we had completed a list. Standard wholesalers can often supply stock lists due to the fact that they have the same lines being sold on an ongoing basis but our stock is usually priced much lower than normal standard wholesaler prices. Once signed up with us you can log in to view prices on our website and EAN's are often shown on the listing if available. It's important to make sure you are also signed up to our email database which will keep you updated on the latest stock arrivals with prices & deals.
Do you do drop shipping?
We do not offer drop shipping due to the fact that we sell at discounted trade prices so our margins do not make it economically viable to drop ship. However, it is definitely worth considering buying directly from us as a lot of our stock is available in small minimum orders and our prices are generally a lot lower than drop shipper prices allowing you to increase your margins and trade in certain competitive categories where drop shipping margins may normally prevent you from doing so. We provide UK delivery and can deliver to your fulfilment/storage warehouse, storage units, home or business address.
Do you deliver?
Yes we offer fast dispatch & delivery across the UK and further details can be found on our delivery page HERE
Can I collect from you?
Due to the ongoing COVID situation we are not able to facilitate collections from our warehouse until further notice. This will last until at least the end of 2021 and then after that we will be reviewing the situtation to make a decision on whether we will re-open for collections again or not. However, we do provide fast & efficient UK delivery on all products purchased from us. Further details can be found on our delivery page by clicking HERE
Do you retail stock?
No we do not retail directly to consumers. We only supply wholesale to trade customers as we believe it would be unethical to compete against our customers.
Can I view stock before purchasing?
Due to the ongoing COVID situation we are currently unable to facilitate viewing on stock and this will last until at least the end of 2021 and then we will make a decision if we are going to open for viewings after that time. However, even prior to this current situation very few of our customers wanted to view stock as there was simply no need. We only supply new stock and do not supply returns/seconds like some clearance companies so you can purchase in confidence through our website or over the phone knowing that the stock is all new. We provide full details on all products on our website listings along with photos and prices allowing you to complete the whole buying process quickly and efficiently and with our fast delivery you can have the products on sale within days and beat your competition to it.
Is there a minimum order quantity?
The minimum order varies from product to product and will be shown on each product listing on our website along with price breaks if available. We sell from a box of product up to a lorry load depending on the quantity we have purchased so if you are interested in bigger quantities than you can see listed it's always worth contacting us to see how much stock we have available of the product you are interested in.
Do you supply samples?
We do not supply samples however we do split a lot of the loads into smaller quantities so even if we have purchased a lorry load of one product, it is often available on our website to purchase in much smaller quantities often from as little as one or two boxes so in most cases you can purchase the minimum order and trial the product easily without investing large amounts.
Where can I sell your products?
For the majority of our stock there should be no restrictions on its resale unless indicated by us on the product listing description on our website. In reality we hear of very few problems in the online listing of the stock we sell and the majority of our stock should be free to sell on most platforms especially on our standard wholesale lines, however, when buying clearance wholesale stock we endeavour to ascertain information on any selling restrictions when we purchase our stock and are reliant on the information we are given and as such we can make no guarantees on the re-sale of any of our stock on any platforms. Some selling platforms also have their own rules, terms or reasons why they may not let you list a product and this would be an issue between you and the sales platform. We are unable to offer any further documentation for Amazon sellers apart from your sales invoice and this seems to work well enough for the large majority of our Amazon retailers.
Do you deliver directly to Amazon?
We do not deliver directly to Amazon. We can deliver to your business address, home address, storage unit or fulfilment company (subject to their delivery rules).
Do you offer any labelling services?
We do not offer any labelling services.
What payment methods do you accept?
We accept bank transfer, credit card or debit card (bank transfer only for international customers). Credit/Debit card payments are limited to £3,000 and orders over this amount can be paid by bank transfer either by emailing us or directly through our website by selecting "manual payment" at checkout. We do not accept PayPal or any other payment methods.
Do you offer refunds once an order has been placed?
As a trade wholesaler we do not offer refunds/cancellations once an order has been placed and paid for regardless of whether the order has been dispatched or not. We work hard to ensure our pricing is very competitive and due to this it is not cost effective to offer refunds/cancellations.
Are all your goods new?
Yes we only sell new stock.