Frequently asked questions
How do I open a trade account?
To open a trade account you simply sign up on our website and once accepted you will be able to log in and purchase through the site using credit card, debit card or bank transfer (Bank transfer only for overseas customers). In addition, if you leave the check box ticked near the bottom of the sign up form which says "send me stock updates & deals" we will then add you to our email database to receive future email alerts as new stock arrives. This is especially important as some of our one off stock deals can sell out very quickly so it's an ideal way of keep you alert of the latest arrivals & deals.
Can you supply stock/price lists with EAN in CSV/Excel or any other format?
We are unable to supply stock/price lists because of the way we operate. We specialise in clearance/liquidation one off job lots and our stock can change daily/weekly so it's not possible to maintain an up to date stock list as a lot of our products would have changed numerous times by the time we had completed a list. Standard wholesalers can often supply stock lists due to the fact that they have the same lines being sold on an ongoing basis but our stock is usually priced much lower than normal standard wholesaler prices. Once signed up with us you can log in to view prices on our website and EAN's are often shown on the listing if available. It's important to make sure you are also signed up to our email database which will keep you updated on the latest stock arrivals with prices & deals.
Do you do drop shipping?
We don't do drop shipping due to the fact that we specialise in clearance/liquidation stock at heavily reduced discounted trade prices so our margins do not enable us to drop ship. However, it is definitely worth considering buying directly from us as a lot of our stock is available in small minimum orders and our prices are generally a lot lower than drop shipper prices allowing you to increase your margins and trade in certain competitive categories where drop shipping margins may normally prevent you. We provide UK delivery and can deliver to Amazon, your fulfilment/storage warehouse, storage units, home or business address.
Do you deliver?
We deliver across the UK and further details can be found on our delivery page HERE
Can I collect from you?
Due to the ongoing COVID situation we are not able to facilitate collections from our warehouse until further notice. This may last well into 2021. We do provide fast & efficient UK delivery on all products purchased from us. Further details can be found on our delivery page by clicking HERE
Do you retail stock?
No we do not retail directly to consumers. We only supply wholesale to trade customers as we believe it would be unethical to compete against our customers.
Can I view stock before purchasing?
Due to the ongoing COVID situation we are currently unable to facilitate viewing on stock and this may last well into 2021. However, even prior to this current situation very few of our customers wanted to view stock as there was simply no need. We only supply new stock and do not supply returns/seconds like some clearance companies so you can purchase in confidence through our website or over the phone knowing that the stock is all new. We provide full details on all products on our website listings along with photos and prices allowing you to complete the whole buying process quickly and efficiently and with our fast delivery you can have the products on sale within days and beat your competition to it.
Is there a minimum order quantity?
The minimum order varies from product to product and will be shown on each product listing on our website along with price breaks if available. We sell from a box of product up to a lorry load depending on the quantity we have purchased so if you are interested in bigger quantities than you can see listed it's always worth contacting us to see how much stock we have available of the product you are interested in.
Do you supply samples?
We do not supply samples due to the speed of our stock turnover as often it could be sold out before you even receive the sample. We deal in one off job lots of brand new clearance/liquidation stock at discounted wholesale trade prices and we do split a lot of the loads into smaller quantities so even if we have purchased a lorry load of one product, it is often available on our website to purchase in much smaller quantities sometimes from as little as one box so you can purchase the minimum order and trial the product easily without investing large amounts.
Where can I sell your products?
There are no restrictions on the re-sale of the stock we supply unless otherwise notified. We have no control over your selling platforms so if for any reason one of the platforms decided to restrict you from listing a product because it's against their rules or terms then this would be an issue between you and the sales platform and not because of the manufacturer/distributor.
Do you deliver to Amazon?
We can have your order delivered directly to Amazon if required. Please note that some of the Amazon fulfilment centres will not accept incoming orders as parcels and will only accept pallets so if your chosen Amazon centre is one of these then there could be a delay in your parcel arriving as the local courier company delivering to Amazon have to retain the parcel and wait until they receive enough parcels from other senders to make up a full pallet before they are able to deliver them. This can result in a delay of 7-14 days in our experience before your delivery arrives with Amazon. This is an Amazon issue and not controllable by us or the courier. If you wish to avoid the delay then you can contact us prior to purchase to obtain a price for sending your goods by pallet instead of parcel. If your order is large enough and needs to be sent on a pallet in the first instance then you won't have to pay any extra as it will already be included in your order total. To confirm if your order will be sent by parcel or pallet please contact us prior to purchase.
Do you offer any labelling services?
We do not offer any labelling services as we are a clearance/liquidation wholesaler and not a fulfilment centre, however if your order is being shipped directly to Amazon then we can apply Amazon delivery labels to outer cartons if emailed to us although we are unable to place any other labels on inner boxes/units. If you require Amazon delivery labels on outer cartons please contact us immediately after placing your order by phone or email to notify us and ask us how many carton labels you need to email to us. Please also enter the correct Amazon delivery address in the shipping address section at checkout.
What payment methods do you accept?
We accept bank transfer, credit card or debit card (bank transfer only for international customers). Credit/Debit card payments are limited to £3,000 and orders over this amount can be paid by bank transfer either by emailing us or directly through our website by selecting "manual payment" at checkout. We do not accept PayPal or any other payment methods.